Terms & Conditions of Service
Last updated: April 2026
1. Introduction
Daisy Maid South East Limited (“the Agency”) introduces self-employed cleaners (“the Cleaner”) to clients (“the Householder”) for domestic cleaning and related services.
The Agency acts solely as an introductory service and is not the employer of the Cleaner and is not a party to any agreement between the Householder and the Cleaner.
2. Services
The Agency will introduce a Cleaner to the Householder. Cleaning days, times, and duties are agreed directly between the Householder and the Cleaner.
The Agency does not guarantee the standard or outcome of cleaning services but will provide support where reasonably possible.
3. Minimum Term
This Agreement is for a minimum period of 13 weeks from the date of the first clean.
After this period, the Agreement will continue on a rolling monthly basis unless terminated in accordance with these Terms.
4. Payment
4.1 Agency Fee
The Householder agrees to pay Daisy Maid South East Limited an agency fee of £4.95 per hour of cleaning, payable monthly in advance via direct debit through GoCardless, with the first payment due prior to or on the date of the first clean.
The Householder must maintain an active GoCardless direct debit mandate.
4.2 Cleaner Payment
The Cleaner is self-employed and must be paid directly by the Householder at a rate of £14 per hour, payable on the day of each clean unless otherwise agreed.
4.3 Total Hourly Cost
The total hourly cost is £18.95 per hour, comprising:
- £14.00 per hour to the Cleaner
- £4.95 per hour to Daisy Maid South East Limited
4.4 Late Payments
If any payment is not received by the due date, the Agency reserves the right to:
- Charge interest at the Bank of England base rate + 2% per annum (calculated daily)
- Apply a £25 late payment administration fee per missed or failed payment
- Recover any reasonable collection costs
5. Allocation & Setup Fee
If a Cleaner has been allocated and the Householder does not proceed, the Agency reserves the right to charge a £25 allocation and setup fee.
6. Cancellation
6.1 Cooling-Off Period
You may cancel within 14 days.
If work has started, all cleaning will be charged at £25 per hour.
6.2 After Minimum Term
After 13 weeks, cancellation requires one calendar month’s written notice via: admin@daisymaidse.co.uk
6.3 Termination by the Agency
The Agency may terminate with one month’s notice, or immediately where:
- Terms are breached
- Payment is not made
- Unsafe conditions exist
- Abuse occurs
- Cleaner is taken outside the Agency
All outstanding fees remain payable.
7. Householder Responsibilities
The Householder agrees to:
- Provide all cleaning products and equipment
- Ensure a safe working environment
- Pay the Cleaner directly
Customer Supplied Products & Equipment
All products must be safe, suitable, and in good working order.
The Agency accepts no liability for any damage, loss, or injury arising from their use.
36-Hour Cancellation Policy
Less than 36 hours’ notice = full charge payable (Cleaner + Agency).
8. Complaints
All complaints must be made within 72 hours via: admin@daisymaidse.co.uk
9. Replacement Cleaners
A replacement Cleaner will be provided where available, but is not guaranteed.
10. Liability & Insurance
10.1 The Agency is an introduction service only
10.2 No liability for missed cleans
10.3 Cleaners are covered by public liability insurance up to £2,000,000 for damage to property
10.4 Cleaner is self-employed
10.5 The Agency is not liable for:
- Theft or loss
- Damage, loss, or injury from customer-supplied products or equipment
10.6 Bleach Exclusion
No cover for bleach-related damage. Issues must be raised with the Cleaner directly.
11. Non-Solicitation
No engagement of Cleaner during contract or 18 months after, without written consent.
Breach = recovery of damages and costs.
12. Access & Keys
- Agency does not hold keys
- No liability for locks, keys, or security
- Not covered by insurance
- Issues must be raised with Cleaner
13. Holidays & Changes
Requests must be made in advance.
No refunds, credits, or adjustments to Agency fees are permitted during the initial 13-week minimum term.
After this period, holiday refunds are allowed up to a maximum of one month per calendar year, not carried forward.
14. Pets
Pets must be secured or managed.
15. Force Majeure
No liability for events outside control.
16. Data Protection
Handled in accordance with UK law.
17. General
Governed by the laws of England and Wales.
Daisy Maid South East Limited · admin@daisymaidse.co.uk