Privacy & Cookie Policy

1. Who we are

Daisy Maid (“we”, “us”, “our”) is a domestic cleaning service operating in the United Kingdom. Our website is daisymaid.cleaning. For data protection enquiries, contact us at office@daisymaid.cleaning.

2. What personal data we collect

When you use our quote chat, we collect:

• Your name and contact details (email address and phone number)
• Your postcode and property details (bedrooms, bathrooms)
• Your cleaning preferences (frequency, hours)
• Your quoted price

We do not collect payment card details on this website.

3. How we use your data

We use your personal data to:

• Provide you with a cleaning quote and process your booking
• Contact you about your enquiry or booking
• Send booking confirmations and service communications
• Improve our service

Our lawful basis for processing is legitimate interests (responding to your quote request) and, where applicable, contract (fulfilling a booking).

4. Third parties we share data with

5. Cookies

Cookies are small text files stored on your device. We use the following categories:

We only load Google Ads tracking cookies after you have given your consent. You can change your preference at any time by clearing your browser cookies and revisiting the site.

6. How long we keep your data

Enquiry and booking data is retained for up to 3 years for business and legal record purposes, after which it is securely deleted. You can request deletion at any time (see section 8).

7. Data security

All data is transmitted over HTTPS. Access to our CRM is restricted to authorised personnel only. We take reasonable technical and organisational measures to protect your personal information.

8. Your rights under UK GDPR

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure of your data (“right to be forgotten”)
• Object to or restrict processing
• Data portability

To exercise any of these rights, email office@daisymaid.cleaning. We will respond within 30 days. If you are unhappy with our response, you can lodge a complaint with the Information Commissioner's Office (ICO).

9. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page will reflect any changes. Continued use of the site after changes constitutes acceptance.